(Effective as of 15/November/2018)
The personal data, in any format, that we collect, and hold is important to us and is handled in accordance with this Statement. Where we ask you to provide information by which you can be identified when using our websites or any MemoZing services, you can be assured that it will only be used in accordance with this Privacy Statement. We will always explain clearly what data we are collecting about you and why. We will only collect data we need to give you a better experience; to improve and deliver our services to you, and to meet our responsibilities to you.
MemoZing is the Data Controller and Data Processor of the information that you provide to us as a registered member on our website and to access our services and training. We also work with selected third party organizations to process data on our behalf and provide MemoZing Brands services; including, but not limited to: Vimeo for video interaction, Responsive-voice for Speech and Firebase as our Chat server. These third-party processors must meet the same stringent data standards that we set ourselves. For all other queries relating to this Privacy Statement and our handling of personal data, please contact help@MemoZing.com.
We may collect the following information from you when you join MemoZing e-learning courses/programme, place bookings, complete surveys or application forms, provide services to us, or purchase services from us:
We collect information from you, for example, when you:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Your personal information will only be used for the purpose or purposes it was collected. It will not be sold, shared, or distributed to third parties unless we have your permission or where it is necessary for one of the reasons listed above.
MemoZing has a variety of obligations to keep the data that you provide us. These include ensuring that transactions are processed correctly, identifying fraud, and complying with any laws and rules that apply to us and to our service providers.
MemoZing has a Data Retention Policy to ensure that your data is not held for longer than is necessary. We hold the information that you provide to us while you are an active, registered user and member, and when you register for our services. Therefore, even if you close your account or membership with us, we may keep certain data (such as membership information) to meet our obligations but for no longer than required or permitted by law.
Your information is held securely within Portugal, however, may be stored and processed in any country in which our Regional Offices or agents operate in order to provide our services within those respective regions and/or to adhere to audit and regulatory requirements.
If your information is transferred outside the Portugal for any purposes, then we will take measures to ensure that your data remains protected at all times to the standard imposed by the General Data Protection Regulation (GDPR). We require our trusted third parties to meet MemoZing data protection standards. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities may be entitled to access your personal data.
In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. MemoZing websites are maintained on a secure server. All our suppliers and contractors meet the standards we require. Restrictions are also in place so that users only have access to data that is required for them to do obtain their registered interest. Staff training is undertaken regularly, and checks are made by IT staff to ensure data quality is maintained.
All payment card details are processed by a third party payment processor who encrypts the details using SSL (Secure Socket Layer) technology. Once orders have been processed all encrypted credit card information on the webserver is deleted. We also have in place a comprehensive email security Policy; all incoming and outgoing email is scanned by multiple security systems before being accepted or sent out. These security systems will block and hold messages that contain viruses and malware, spam messages or other inappropriate content.
Unfortunately, no data transmission or storage system is completely secure. If you feel that the security of your account or interaction with us has been compromised, please contact us immediately. If such a disclosure does occur, we will contact you as soon as possible to explain what has happened and take all steps required of us to meet our obligations under the legislation.
You can ask us to make changes in how your data is handled, and we will respond promptly should a request be made. You have the following rights under the General Data Protection Regulation (GDPR) over the personal data that we are holding and processing about you:
A cookie is a tiny file that is stored on a user's computer and issued to your computer when you enter a website. It stores a small amount of information relating specifically to the client and the website. The cookie can be accessed by both the web server and the user's computer.
We keep this Statement under regular review and will update this page. You should check this page from time to time to ensure that you are aware of any changes.